ACCESSIBILITY STATEMENT
Our commitment
Plend exists to make credit fair and inclusive. That mission doesn't stop at how we lend — it extends to how every customer experiences our website and services, including people who use screen readers, navigate by keyboard, or need content presented in ways that work for them.
We are committed to making plend.com accessible to as many people as possible, and to improving continuously. Accessibility is part of how we deliver good customer outcomes under the FCA's Consumer Duty, and part of our responsibility as a certified B Corporation.
Where we are today
Our website is built to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 level AA. In July 2026 we completed a site-wide accessibility review and improvement programme. As a result, our key pages now provide
- Text and background colours that meet WCAG 2.2 AA contrast standards across all main pages, so content is readable for customers with low vision
- Full keyboard navigation, including a skip-to-content link and clearly visible focus indicators
- Screen reader support: accurate link labels, descriptive image alternatives, meaningful page headings, and interactive elements (such as our FAQs) that announce their state
- Respect for reduced-motion preferences for customers who experience discomfort from animation
- Accessible routes to the information that matters most: our terms and conditions, complaints process, privacy policy, and how to contact our support team
We verify these standards with automated measurement of our published pages.
HWhat we know isn't perfect
We believe in being transparent about our limitations:
- Loan applications are completed through our partner marketplaces (ClearScore and Credit Karma), whose websites we do not control. We are working with our partners to understand and improve accessibility across the full customer journey.
- Some older documents (such as PDF reports) may not yet be fully accessible. If you need any document in a different format - large print, audio, or plain text - contact us and we will provide it.
- We have not yet completed an independent third-party accessibility audit. This is on our roadmap below.
Our roadmap
We treat accessibility as continuous work, not a one-off project. Over the next 12 months we plan to:
- Commission an independent accessibility audit by a specialist organisation, including testing with disabled users, and publish the findings
- Monitor continuously — automated monthly accessibility checks of our published pages, so regressions are caught and fixed before they affect customers
- Extend accessibility into our partner journeys — including accessibility criteria in our partner due diligence and reviewing the open banking connection experience with assistive technology
- Offer accessible formats as standard — making large print, audio and plain-language versions of key loan documents available on request, and reviewing the reading level of all customer-facing content
- Support every contact channel — ensuring our email and live chat support work with relay services, and training our team to support customers with a wide range of access needs
- Review this page regularly — updating it at least every six months with our progress
Tell us how we're doing
If you find any part of our website difficult to use, or need information from us in a different format, we genuinely want to know, it helps us fix things faster.
- Email: support@plend.co.uk (please put "Accessibility" in the subject line)
- Live chat: Monday–Friday, 9:00am–5:30pm
We aim to respond to accessibility feedback within 5 working days.
This statement was last reviewed on 15 July 2026.